Frequently Asked Questions
Everything you need to know about your Aurlux experience.
What is the typical shipping timeframe for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on your location and customs processing.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
Are your materials sustainably sourced?
At Aurlux, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or ethically sourced wool, and we are committed to reaching 100% by 2025.
How can I track my package after it ships?
Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.